The best review sites for IT and computer repair businesses are Google Business Profile, Yelp, the Better Business Bureau, Trustpilot and Thumbtack for local repair shops, plus Clutch, G2 and GoodFirms for IT service companies that sell to other businesses. These are the sites where people read computer repair reviews before they hand over a laptop full of personal files, or before a company signs an IT support contract. Getting honest reviews on the right mix of these sites will help you win more jobs.
Last updated: October 2026
Key takeaways
- Local computer repair shops should focus on Google first, then Yelp, BBB and Nextdoor.
- Managed service providers and IT consultancies should add B2B platforms like Clutch, GoodFirms and G2.
- Marketplaces like Thumbtack, Bark and Upwork bring jobs, and ratings decide who wins them.
- Trust is the main buying factor, because customers share devices, passwords and business data with you.
- Never reveal what was on a customer’s device or network when you reply to a review.
- Fake, paid or filtered reviews break platform rules and laws in the US, UK, Canada and Australia.
Why Reviews Matter for IT and Computer Repair Businesses
When a laptop dies or a server goes down, people need help fast. They also need someone they can trust. A home user is handing over family photos and bank logins. A small business is giving you access to its network, email and client data. That is a lot of trust to give a stranger, so people look for proof first. Reviews are that proof.
Reviews help IT and computer repair businesses in three main ways.
- Local rankings. Reviews are one of the signals Google uses to rank local results. More good, recent reviews help a repair shop show up for searches like “computer repair near me” or “laptop screen repair”.
- Winning B2B contracts. Business buyers often shortlist IT providers on Clutch, G2 or GoodFirms, then read detailed reviews before booking a call.
- AI answers. AI search tools now answer questions like “best IT support company for small businesses in Austin”. They lean on review sites and listings, so strong reviews across trusted sites make you more likely to be named.
Reviews work best when your business listings are accurate everywhere. If you are still building your profiles, our list of citation sites for IT companies is a good place to start.
Where Customers Check Computer Repair Reviews
If you are looking for a computer repair shop or IT company you can trust, these are the best places to read reviews and what each is good for.
- Google. Best for local repair shops. Read the newest reviews and look for comments on price, speed and honesty.
- Yelp. Yelp’s filter hides many reviews it thinks are unreliable, so what remains is often more trustworthy.
- Better Business Bureau. Best for checking complaints and how the shop handled them.
- Nextdoor. Great for honest tips from neighbors about local tech help.
- Clutch and GoodFirms. Best for businesses choosing an IT services partner. Clutch verifies many reviews by speaking with the client.
- Checkbook. Nonprofit survey based ratings for computer repair in several US metro areas.
Signs of fake computer repair reviews include many five star reviews posted on the same day, vague praise with no mention of the device or problem, and reviewers with no other reviews. Real reviews often name the device, the fault, the price and how long the repair took. Also ask how the shop handles your data, since a review will not tell you that.
Major Review Platforms
Every IT and computer repair business should claim these general review sites first.
| # | Site | Website | Type | Best for |
|---|---|---|---|---|
| 1 | Google Business Profile | google.com | Search and maps reviews | Local repair shop rankings and calls |
| 2 | Yelp | yelp.com | Local review site | Trust checks in cities |
| 3 | facebook.com | Social recommendations | Local group recommendations | |
| 4 | Better Business Bureau | bbb.org | Ratings and complaints | Showing how you handle complaints |
| 5 | Trustpilot | trustpilot.com | Open review platform | Online and mail in repair services |
| 6 | Nextdoor | nextdoor.com | Neighborhood network | Home tech help and in home repair |
| 7 | Bing Places | bing.com | Search and maps listing | Windows and Edge users who search on Bing |
| 8 | Apple Business Connect | apple.com | Maps listing and ratings | Mac and iPhone users in Apple Maps |
Local Tech Help Marketplaces and Rating Sites
| # | Site | Website | Type | Best for |
|---|---|---|---|---|
| 9 | Thumbtack | thumbtack.com | Local pro marketplace | Computer repair and home network jobs |
| 10 | Angi | angi.com | Home service marketplace | In home tech setup and repair |
| 11 | Bark | bark.com | Service marketplace | IT support leads in the US, UK and Australia |
| 12 | Checkbook | checkbook.org | Nonprofit consumer ratings | Survey ratings for computer repair |
| 13 | Expertise.com | expertise.com | Curated best of lists | City “best IT services” lists |
| 14 | Three Best Rated | threebestrated.com | Curated local rankings | Top three computer repair lists |
| 15 | Top Rated Local | topratedlocal.com | Review aggregator | Scores built from many review sites |
| 16 | Birdeye | birdeye.com | Review platform with public pages | Showing reviews from many sites together |
B2B Review Platforms for IT Service Companies
If you sell managed IT, cybersecurity, cloud or software development services to businesses, these platforms carry a lot of weight with buyers.
| # | Site | Website | Type | Best for |
|---|---|---|---|---|
| 17 | Clutch | clutch.co | Verified B2B reviews | Managed IT, development and cybersecurity firms |
| 18 | GoodFirms | goodfirms.co | B2B research and reviews | IT and software service companies |
| 19 | The Manifest | themanifest.com | B2B company lists | Shortlists built from Clutch data |
| 20 | DesignRush | designrush.com | Agency directory with reviews | IT services and development agencies |
| 21 | TechBehemoths | techbehemoths.com | IT company directory | IT firms in Europe and worldwide |
| 22 | UpCity | upcity.com | B2B provider marketplace | US small business buyers |
| 23 | Sortlist | sortlist.com | Agency marketplace | European IT and digital projects |
| 24 | G2 | g2.com | Software and services reviews | IT firms with products or listed services |
| 25 | Gartner Peer Insights | gartner.com | Enterprise peer reviews | Enterprise IT products and platforms |
| 26 | TrustRadius | trustradius.com | B2B software reviews | Detailed reviews from verified users |
Software Review Sites
These matter if your IT company also builds or resells software, such as help desk tools, backup tools or line of business apps.
| # | Site | Website | Type | Best for |
|---|---|---|---|---|
| 27 | Capterra | capterra.com | Software review site | Small business software buyers |
| 28 | GetApp | getapp.com | Software comparison site | App and tool comparisons |
| 29 | Software Advice | softwareadvice.com | Software advisory and reviews | Buyers who want guided advice |
| 30 | SourceForge | sourceforge.net | Software directory and reviews | Open source and business tools |
Freelance and Hosting Review Sites
| # | Site | Website | Type | Best for |
|---|---|---|---|---|
| 31 | Upwork | upwork.com | Freelance marketplace | Remote IT support and projects |
| 32 | Fiverr | fiverr.com | Freelance marketplace | Small fixed price tech jobs |
| 33 | Freelancer | freelancer.com | Freelance marketplace | Global IT project bids |
| 34 | PeoplePerHour | peopleperhour.com | Freelance marketplace | UK and European clients |
| 35 | HostAdvice | hostadvice.com | Hosting review site | IT firms that sell web hosting |
| 36 | WHTop | whtop.com | Hosting directory and reviews | Hosting and data center providers |
Business Directories That Show Reviews
| # | Site | Website | Type | Best for |
|---|---|---|---|---|
| 37 | Yellow Pages | yellowpages.com | Online directory | Phone and older searchers |
| 38 | Superpages | superpages.com | Online directory | Extra US listing with ratings |
| 39 | Manta | manta.com | Small business directory | Small business IT clients |
| 40 | Hotfrog | hotfrog.com | Business directory | Free listing with reviews |
| 41 | ShowMeLocal | showmelocal.com | Local directory | Local listing and ratings |
| 42 | Brownbook | brownbook.net | Global directory | Open listing with reviews |
| 43 | Cybo | cybo.com | Global directory | International listing with ratings |
| 44 | EZlocal | ezlocal.com | Local directory | US local reviews |
| 45 | Chamber of Commerce | chamberofcommerce.com | Business directory | Local B2B trust |
| 46 | MerchantCircle | merchantcircle.com | Local business network | Small local service shops |
| 47 | Foursquare | foursquare.com | Location data and tips | Location data for many apps |
Social, Country and Employer Review Sites
| # | Site | Website | Type | Best for |
|---|---|---|---|---|
| 48 | linkedin.com | Professional network | Recommendations from B2B clients | |
| 49 | Alignable | alignable.com | Small business network | Referrals from local business owners |
| 50 | reddit.com | Community forums | City and tech subreddits asking for shops | |
| 51 | Yell | yell.com | UK directory | UK computer repair listings |
| 52 | ProductReview | productreview.com.au | Australian review site | Australian tech service brands |
| 53 | Oneflare | oneflare.com.au | Australian service marketplace | Computer repair quotes in Australia |
| 54 | Airtasker | airtasker.com | Task marketplace | Small tech help jobs in Australia and the UK |
| 55 | n49 | n49.com | Canadian business directory | Canadian local reviews |
| 56 | Feefo | feefo.com | Verified review platform | Reviews from real paying customers |
| 57 | Reviews.io | reviews.io | Verified review platform | Company and service reviews |
| 58 | Glassdoor | glassdoor.com | Employer review site | Hiring technicians and engineers |
| 59 | Indeed | indeed.com | Job site with company reviews | Employer reputation for tech roles |
Top 10 IT and Computer Repair Review Sites at a Glance
| Site | Website | Why it matters |
|---|---|---|
| Google Business Profile | google.com | Most calls and walk ins for local shops |
| Yelp | yelp.com | Trusted second opinion in many cities |
| Clutch | clutch.co | Top B2B platform for IT service firms |
| Better Business Bureau | bbb.org | Complaint history and trust rating |
| Thumbtack | thumbtack.com | Local repair jobs decided by ratings |
| Trustpilot | trustpilot.com | Strong for online and mail in repairs |
| G2 | g2.com | Key for firms with software or listed services |
| GoodFirms | goodfirms.co | Second B2B profile for IT companies |
| facebook.com | Local recommendations | |
| Nextdoor | nextdoor.com | Neighbors asking for home tech help |
Want the full picture across all industries? Our main guide to the best business review sites covers the platforms every company should know.
How to Choose the Right Review Sites for Your IT Business
The right mix depends on who your customers are. Most IT businesses fall into one of three groups.
- Walk in computer and phone repair shops. Focus on Google, then Yelp, Facebook and Nextdoor. Add Apple Maps, since many of your customers own Apple devices.
- Mobile and in home tech help. Focus on Google and one marketplace such as Thumbtack or Angi. Nextdoor is very useful here.
- Managed service providers and IT consultancies. Keep a strong Google profile, then build Clutch and one more B2B site such as GoodFirms or UpCity. Ask clients for LinkedIn recommendations too.
Then do a quick check. Search for your main service and city, such as “IT support Denver”, and note which review sites show on page one. Build reviews on those. Claim all other listings so they are accurate, but do not spread your effort too thin. Many IT companies also sell software, and if that is you, our guide to SaaS directories shows where to list your product. For pure software firms, our software review sites guide goes deeper.
How to Get More Computer Repair Reviews
Ask at the right time
- Repair shops. Ask when the customer picks up the device and sees it working. That is the moment they feel most relieved.
- Data recovery. Ask once the customer has checked that their files are back.
- Managed IT clients. Ask after onboarding is complete, after a big project, or after you solve a serious outage. For Clutch, ask at a quarterly review meeting.
- Help desk tickets. Add a review link to the ticket closed email for happy users. Ask everyone the same way.
Make it easy
- Create a short Google review link and add it to receipts, invoices and email signatures.
- Print a QR code on the pickup counter, repair tags and business cards.
- Send a text right after pickup. A link in a text is easy to tap.
- For B2B reviews on Clutch, explain that a short phone interview is involved, and offer to schedule it for the client.
- Ask technicians to mention their names, so happy customers can thank them in the review.
Email and text templates
Text message template
Hi Daniel, thanks for choosing FixPoint Computer Repair today. If your laptop is running well, would you share a quick review? It helps others find a repair shop they can trust. [review link]
Email template for B2B clients
Subject: Would you share feedback on our IT support?
Hi Priya,
Thank you for working with us this year. Your feedback helps us improve and helps other businesses choose an IT partner. Would you be willing to leave a short review about your experience? It takes about five minutes.
Review link: [review link]
If anything is not working the way you want, please reply and we will fix it first.
These templates go to every customer, not only the ones you think are happy, and they offer nothing in return. That is how to stay within the rules.
Show your reviews
Add reviews to your service pages, your quote pages and your proposals. For B2B firms, link to your Clutch profile in sales emails. Fresh reviews also support your local SEO work, and if you want help connecting reviews to a wider growth plan, our professional SEO services team can help.
Review Rules IT Companies Must Follow
This is general information, not legal advice.
- No review gating. Google does not allow you to ask only happy customers or to filter out unhappy ones first.
- No incentives. Do not offer free diagnostics, discounts or gift cards for reviews. Clutch and G2 also have their own rules on incentives, so check them before you run any campaign.
- No fake or staff reviews. Do not post reviews for yourself or ask staff to post them.
- Yelp. Yelp asks businesses not to request reviews.
- United States. The FTC rule on consumer reviews and testimonials, in force since October 2024, bans fake reviews, buying reviews, review suppression and undisclosed insider reviews.
- United Kingdom. The Digital Markets, Competition and Consumers Act bans fake reviews and concealing negative ones. The CMA can fine businesses directly.
- Australia and Canada. The ACCC and the Competition Bureau both treat fake reviews as misleading or deceptive conduct.
- Privacy. Data protection laws such as GDPR in the UK and EU apply to what you post. Never mention a customer’s files, passwords, device contents or network details in a review reply.
How to Respond to IT and Computer Repair Reviews
Reply to every review within a few days. Keep it short and friendly. For negative reviews, take the detailed conversation offline.
Example reply to a positive review
Thank you, Mark. We are glad your laptop is fast again and that Tom explained everything clearly. We are here whenever you need us.
Example reply to a negative review
Hi Rachel, we are sorry the repair took longer than we said. That is not the experience we want for you. Please call our manager at the shop so we can make it right.
Notice that neither reply mentions what was on the device or what the technician found. That keeps customer data private, which matters even more in IT than in other trades.
How to Handle Fake Reviews
- Check your ticket system. Search for the reviewer’s name, email or date. No match is a red flag.
- Report it. Use the flag or report option on Google, Yelp, Clutch, Trustpilot or the site where it appears.
- Reply briefly. Say you cannot find a record and invite the person to contact you. Stay calm.
- Keep records. Save screenshots and dates.
- Keep collecting real reviews. A steady flow of honest reviews limits the damage of any one fake review.
How to Track Review Results
- New reviews per month on Google and your top B2B site
- Average rating on each main platform
- Reply time to new reviews
- Calls, website clicks and direction requests from Google
- Leads that mention seeing your reviews
- Rankings for your main services in your city
Common Review Mistakes in the IT Industry
- Never asking B2B clients for reviews because “they are busy”.
- Replying to reviews with technical details that expose client data.
- Getting a burst of reviews from friends after launching, then nothing.
- Arguing with angry customers in public about who was at fault.
- Having a Clutch profile with only one or two old reviews.
- Using different business names on Google, Yelp and B2B sites.
- Ignoring Apple Maps and Bing, even though many customers use them.
Your profiles on B2B sites also act as brand profiles, so treat them with the same care as your profile creation sites. If you run a digital agency next to your IT work, see our guide to review sites for marketing agencies. For more citation sources, browse our local business citation sites list. If you have IT know how to share, you can submit a technology guest post.
FAQs About IT and Computer Repair Review Sites
What is the best review site for computer repair shops?
Google Business Profile is the best review site for local computer repair shops. It drives map results and most calls. Yelp, BBB and Nextdoor are strong support sites.
What review sites do managed service providers use?
Most MSPs use Google for local trust, plus Clutch as their main B2B review site. GoodFirms, UpCity and LinkedIn recommendations are good additions. MSPs that sell software often add G2.
How do I find a trustworthy computer repair shop?
Read recent reviews on Google and Yelp, check the BBB for complaints, and ask neighbors on Nextdoor. Look for reviews that mention honest pricing, clear updates and careful handling of data.
Are Clutch reviews verified?
Clutch verifies reviews through its own process, which often includes speaking with the client. That makes Clutch reviews more detailed and trusted by B2B buyers.
Can I offer a discount for a review?
No. Google and Yelp do not allow incentives for reviews, and the FTC rule in the US bans paying for reviews that show a certain opinion. Ask every customer the same way with no reward.
How should I respond to a negative computer repair review?
Thank the customer, say sorry for their experience, and invite them to contact you directly. Do not mention their files or device details, and do not argue in public.
How many reviews does an IT company need?
There is no fixed number. Try to match or beat the review count of the companies ranking near you on Google, and keep adding fresh reviews each month. On Clutch, even a handful of detailed reviews can make a big difference.
Do reviews help IT companies rank on Google?
Yes. Reviews are part of how Google ranks local results. A complete profile, accurate citations and steady reviews together give you the best chance of ranking.
Conclusion
IT and computer repair is a trust business, and reviews are how strangers decide to trust you. Repair shops should master Google, Yelp and Nextdoor. IT service firms should add Clutch and one or two other B2B platforms. Ask every customer at the right moment, reply to every review without sharing private data, and follow the rules. Do this consistently and your reviews will keep bringing in new work. visit digital soules
